Return Policy

OUR COMMITMENT

We want you to be completely satisfied with your purchase. If you need to make a return, we offer a generous 60-day return window for eligible online orders.

RETURN CONDITIONS

To ensure a full refund, please ensure your return meets the following criteria:

• Condition: Items must be returned in their original, pristine condition, unworn, and unwashed.
• Packaging: All original tags, packaging, and boxes must be intact.
• Inspection: We reserve the right to deny a refund if items are returned worn, damaged, or missing original packaging.

HOW TO INITIATE A RETURN

You may log your return through our dedicated portal or by contacting our support team directly.

Option 1: Returns Portal
For the fastest service, please log your return here: LOG A RETURN HERE

Option 2: Email Concierge
Alternatively, please email your Order Number and Reason for Return to our support team.
📧 Email: support@chekich.co.za

EXCHANGES & REFUNDS

Online Exchanges
We do not offer direct exchanges for online orders. To secure your correct size or preferred style immediately, we recommend returning your original item for a refund and placing a new order separately.

Refund Timeline
Once your return is received and inspected by our warehouse team, your refund will be issued to your original method of payment. Please allow 5 to 7 business days for the funds to reflect in your account.

IN-STORE RETURNS

For your convenience, online orders may be returned at any official Chekich store. Simply present your Order Confirmation and proof of purchase to our in-store staff for an exchange or refund.

Find your nearest boutique: STORE LOCATOR