FAQs

SHIPPING & DELIVERY

What are your shipping costs and delivery timelines?
Efficiency is part of our promise.
• Cost: We offer Complimentary Shipping on all orders over R1499.00. For orders below this value, a flat standard rate of R50.00 applies.
• Timeline: National orders are typically processed and dispatched from our warehouse within 1-2 business days. Once with our courier partners, delivery is estimated between 2-5 business days depending on your location.

How can I track the status of my order?
You will receive an automated confirmation email immediately upon placing your order. Once your package has been dispatched, a second email containing your unique Tracking Number will be sent to you.
• To track your order immediately: TRACK YOUR ORDER HERE
• Please ensure to check your Spam/Junk folder if you do not see these emails in your primary inbox.

Can I change my shipping address after placing an order?
To ensure the fastest possible delivery, our fulfillment process begins the moment your order is confirmed. As a result, we are generally unable to modify shipping addresses once an order has been submitted. We strongly recommend reviewing all shipping details carefully before finalizing your purchase.

RETURNS & EXCHANGES

What is the Chekich Return Policy?
We want you to be completely satisfied with your purchase. We offer a generous 60-day return window for eligible online orders.
• Condition: All items must be returned in their original, pristine condition, unworn, and with all original packaging and hangtags intact.
• Inspection: Returns that are worn, damaged, or missing packaging will not be accepted. We reserve the right to deny a refund if the item does not meet these standards.
• To initiate a return: Please visit our online portal here: LOG A RETURN

How do I exchange an item for a different size or style?
We offer two convenient ways to handle exchanges:
1. Online: We do not offer direct exchanges for online orders. To secure your correct size or preferred style immediately, we recommend returning your original item for a refund and placing a new order separately.
2. In-Store: You are welcome to visit any of our flagship Chekich stores for a direct exchange. Please bring your original order confirmation and courier waybill as proof of purchase.
• Find your nearest store: STORE LOCATOR

How are refunds processed?
Once your return is received and inspected by our warehouse team, your refund will be processed to your original method of payment.
• Please allow 5 to 7 business days for the funds to reflect in your account, depending on your bank's processing times.

Can I return an online order at a physical Chekich store?
Absolutely. You may return your online purchase at any official Chekich store. Please ensure you present your Order Confirmation and proof of purchase to our in-store staff to facilitate an exchange or refund.