Inqubomgomo yokubuyiselwa kwemali
RETURNS & EXCHANGES POLICY
OUR COMMITMENT
We want you to be completely satisfied with your purchase. If you need to make a return, we offer a generous 60-day return window for eligible online orders.
*All sale and discounted items are final sale and are not eligible for refunds, returns, or exchanges. Please ensure you select the correct size before completing your purchase, as we are unable to accommodate size exchanges on sale or discounted items. Thank you for your understanding.
RETURN CONDITIONS
To ensure a full refund, please ensure your return meets the following criteria:
- Condition: Items must be returned in their original, pristine condition, unworn, and unwashed.
- Packaging: All original tags, packaging, and boxes must be intact.
- Inspection: We reserve the right to deny a refund if items are returned worn, damaged, or missing original packaging.
HOW TO INITIATE A RETURN
You may log your return through our dedicated portal or by contacting our support team directly.
Option 1: Returns Portal
For the fastest service, please log your return here: LOG A RETURN HERE
Option 2: Email Concierge
Alternatively, please email your Order Number and Reason for Return to our support team.
📧 Email: support@chekich.co.za
EXCHANGES & REFUNDS
Online Exchanges
We do not offer direct exchanges for online orders. To secure your correct size or preferred style immediately, we recommend returning your original item for a refund and placing a new order separately.
Refund Timeline
Once your return is received and inspected by our warehouse team, your refund will be issued to your original method of payment. Please allow 5 to 7 business days for the funds to reflect in your account.
IN-STORE RETURNS
No orders placed online may be returned directly in store. You will need to log a return via our Returns portal at chekich.co.za/pages/log-a-return. Our official stores are not affiliated with our online operations.
*All sale items are final sale and are not eligible for refunds, returns, or exchanges. Please ensure you select the correct size before completing your purchase, as we are unable to accommodate size exchanges on discounted items. Thank you for your understanding.